Free Assessment: 57 Unified Communications and Collaboration UCC Things You Should Know

What is involved in Unified Communications and Collaboration UCC

Find out what the related areas are that Unified Communications and Collaboration UCC connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Unified Communications and Collaboration UCC thinking-frame.

How far is your company on its Unified Communications and Collaboration UCC journey?

Take this short survey to gauge your organization’s progress toward Unified Communications and Collaboration UCC leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Unified Communications and Collaboration UCC related domains to cover and 57 essential critical questions to check off in that domain.

The following domains are covered:

Unified Communications and Collaboration UCC, Unified communications management, Call centre, Call forwarding, Call waiting, Computer telephony integration, Conference call, Document collaboration, Enhanced 9-1-1, Enterprise social networking, Fixed mobile convergence, Soft phone, Speed dial, Telephony, Telepresence, Unified communications, Unified messaging, Video conferencing, Voice over IP, Web conferencing, Workflow management:

Unified Communications and Collaboration UCC Critical Criteria:

Scan Unified Communications and Collaboration UCC issues and separate what are the business goals Unified Communications and Collaboration UCC is aiming to achieve.

– Can we do Unified Communications and Collaboration UCC without complex (expensive) analysis?

– How to deal with Unified Communications and Collaboration UCC Changes?

Unified communications management Critical Criteria:

Test Unified communications management issues and adjust implementation of Unified communications management.

– How do mission and objectives affect the Unified Communications and Collaboration UCC processes of our organization?

– Risk factors: what are the characteristics of Unified Communications and Collaboration UCC that make it risky?

– Which individuals, teams or departments will be involved in Unified Communications and Collaboration UCC?

Call centre Critical Criteria:

Derive from Call centre projects and maintain Call centre for success.

– Does Unified Communications and Collaboration UCC create potential expectations in other areas that need to be recognized and considered?

– Who is the main stakeholder, with ultimate responsibility for driving Unified Communications and Collaboration UCC forward?

Call forwarding Critical Criteria:

Set goals for Call forwarding projects and suggest using storytelling to create more compelling Call forwarding projects.

– What are the key elements of your Unified Communications and Collaboration UCC performance improvement system, including your evaluation, organizational learning, and innovation processes?

– What will be the consequences to the business (financial, reputation etc) if Unified Communications and Collaboration UCC does not go ahead or fails to deliver the objectives?

Call waiting Critical Criteria:

Dissect Call waiting tasks and find answers.

– How does the organization define, manage, and improve its Unified Communications and Collaboration UCC processes?

– Are there Unified Communications and Collaboration UCC Models?

Computer telephony integration Critical Criteria:

Have a meeting on Computer telephony integration management and suggest using storytelling to create more compelling Computer telephony integration projects.

– What are the top 3 things at the forefront of our Unified Communications and Collaboration UCC agendas for the next 3 years?

– How can skill-level changes improve Unified Communications and Collaboration UCC?

– How do we go about Securing Unified Communications and Collaboration UCC?

Conference call Critical Criteria:

Guide Conference call quality and point out Conference call tensions in leadership.

– Which customers cant participate in our Unified Communications and Collaboration UCC domain because they lack skills, wealth, or convenient access to existing solutions?

– Think about the functions involved in your Unified Communications and Collaboration UCC project. what processes flow from these functions?

– Does management conduct regular Risk Management conference calls among a network of risk champions and other employees?

– What are the Key enablers to make this Unified Communications and Collaboration UCC move?

Document collaboration Critical Criteria:

Consult on Document collaboration tasks and track iterative Document collaboration results.

– What are the success criteria that will indicate that Unified Communications and Collaboration UCC objectives have been met and the benefits delivered?

– What other jobs or tasks affect the performance of the steps in the Unified Communications and Collaboration UCC process?

– Is there any existing Unified Communications and Collaboration UCC governance structure?

Enhanced 9-1-1 Critical Criteria:

Interpolate Enhanced 9-1-1 visions and integrate design thinking in Enhanced 9-1-1 innovation.

– Where do ideas that reach policy makers and planners as proposals for Unified Communications and Collaboration UCC strengthening and reform actually originate?

– How can you negotiate Unified Communications and Collaboration UCC successfully with a stubborn boss, an irate client, or a deceitful coworker?

– What new services of functionality will be implemented next with Unified Communications and Collaboration UCC ?

Enterprise social networking Critical Criteria:

Add value to Enterprise social networking adoptions and be persistent.

– How do we ensure that implementations of Unified Communications and Collaboration UCC products are done in a way that ensures safety?

– How likely is the current Unified Communications and Collaboration UCC plan to come in on schedule or on budget?

– What is the source of the strategies for Unified Communications and Collaboration UCC strengthening and reform?

Fixed mobile convergence Critical Criteria:

Sort Fixed mobile convergence management and innovate what needs to be done with Fixed mobile convergence.

– What vendors make products that address the Unified Communications and Collaboration UCC needs?

– What are the usability implications of Unified Communications and Collaboration UCC actions?

– Fixed mobile convergence (fmc) what is it?

Soft phone Critical Criteria:

Inquire about Soft phone outcomes and sort Soft phone activities.

– Do the Unified Communications and Collaboration UCC decisions we make today help people and the planet tomorrow?

– When a Unified Communications and Collaboration UCC manager recognizes a problem, what options are available?

Speed dial Critical Criteria:

Interpolate Speed dial issues and gather practices for scaling Speed dial.

– What management system can we use to leverage the Unified Communications and Collaboration UCC experience, ideas, and concerns of the people closest to the work to be done?

– Which Unified Communications and Collaboration UCC goals are the most important?

Telephony Critical Criteria:

Troubleshoot Telephony goals and handle a jump-start course to Telephony.

– Think about the people you identified for your Unified Communications and Collaboration UCC project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– What potential environmental factors impact the Unified Communications and Collaboration UCC effort?

– Have you integrated your call center telephony to your crm application?

Telepresence Critical Criteria:

Frame Telepresence decisions and develop and take control of the Telepresence initiative.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Unified Communications and Collaboration UCC in a volatile global economy?

– Is Unified Communications and Collaboration UCC dependent on the successful delivery of a current project?

– How can the value of Unified Communications and Collaboration UCC be defined?

Unified communications Critical Criteria:

Adapt Unified communications tactics and get out your magnifying glass.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Unified Communications and Collaboration UCC. How do we gain traction?

– To what extent does management recognize Unified Communications and Collaboration UCC as a tool to increase the results?

Unified messaging Critical Criteria:

Coach on Unified messaging outcomes and frame using storytelling to create more compelling Unified messaging projects.

– How is the value delivered by Unified Communications and Collaboration UCC being measured?

Video conferencing Critical Criteria:

Merge Video conferencing management and raise human resource and employment practices for Video conferencing.

– What tools and technologies are needed for a custom Unified Communications and Collaboration UCC project?

– How do we go about Comparing Unified Communications and Collaboration UCC approaches/solutions?

Voice over IP Critical Criteria:

Substantiate Voice over IP projects and probe using an integrated framework to make sure Voice over IP is getting what it needs.

– In a project to restructure Unified Communications and Collaboration UCC outcomes, which stakeholders would you involve?

– How can you measure Unified Communications and Collaboration UCC in a systematic way?

– How would one define Unified Communications and Collaboration UCC leadership?

Web conferencing Critical Criteria:

Steer Web conferencing goals and devise Web conferencing key steps.

– What are your most important goals for the strategic Unified Communications and Collaboration UCC objectives?

– What business benefits will Unified Communications and Collaboration UCC goals deliver if achieved?

Workflow management Critical Criteria:

Have a meeting on Workflow management failures and explain and analyze the challenges of Workflow management.

– Is the Unified Communications and Collaboration UCC organization completing tasks effectively and efficiently?

– What are the record-keeping requirements of Unified Communications and Collaboration UCC activities?

– What are internal and external Unified Communications and Collaboration UCC relations?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Unified Communications and Collaboration UCC Self Assessment:

store.theartofservice.com/Unified-Communications-and-Collaboration-UCC-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Unified communications management External links:

[PDF]Nortel Unified Communications Management …
downloads.avaya.com/css/P8/documents/100097278

[PDF]Using Unified Communications Management (UCM) …
support.avaya.com/css/P8/documents/100098824

[PDF]Unified Communications Management Common …
support.avaya.com/css/P8/documents/100170631

Call centre External links:

Divine Call Centre Mulki – YouTube
www.youtube.com/channel/UCfIe-Nz65utU6wjdK3C-YCQ

Datablazers Inc. | Your Trusted Data and Call Centre Partner
www.datablazersph.com

i24 Call Management Solutions – Canadian Bilingual Call Centre
i24image.com

Call waiting External links:

Call waiting (Book, 1994) [WorldCat.org]
www.worldcat.org/title/call-waiting/oclc/29694380

Call waiting (eBook, 2014) [WorldCat.org]
www.worldcat.org/title/call-waiting/oclc/884013830

Call waiting – connection.ebscohost.com
connection.ebscohost.com/c/articles/408988/call-waiting

Computer telephony integration External links:

CloudCall – Computer Telephony Integration (CTI) for CRM
www.cloudcall.com

What is CTI (Computer Telephony Integration)? – RingDNA
www.ringdna.com/inside-sales-glossary/what-is-cti

Conference call External links:

Free Conference Calling – Official Site
www.freeconferencecalling.com

Top Conference Call Services – directory.site
Ad · directory.site/ConferenceCall

AccuConference – Conference Calls
www.accuconference.com

Document collaboration External links:

[PDF]Document Collaboration – ITS Training
training.calpoly.edu/guides/word/collaboration.pdf

Document Collaboration – ARC Document Solutions
www.e-arc.com/services/document-collaboration

xaitporter.com – Redefining Document Collaboration | Xait
minify.mobi/results/xaitporter.com

Enhanced 9-1-1 External links:

Aloha! Welcome to the Hawaii Enhanced 9-1-1 Board …
ags.hawaii.gov/hawaii-enhanced-9-1-1-board

Enterprise social networking External links:

GT Nexus Adds Enterprise Social Networking …
www.yahoo.com/news/GT-Nexus-Adds-Enterprise-iw-1711687723.html

Team Collaboration & Enterprise Social Networking …
www.gartner.com/reviews/market/workplace-social-software

Enterprise social networking
Enterprise social networking focuses on the use of online social networks or social relations among people who share business interests and/or activities. Enterprise social networking is often a facility of enterprise social software (regarded as a primary component of Enterprise 2.0), which is essentially social software used in “enterprise” (business/commercial) contexts.

Fixed mobile convergence External links:

Fixed Mobile Convergence – mjmanu.de
mjmanu.de/fixed/mobile/fixed_mobile_convergence.pdf

Fixed Mobile Convergence – ellnet.de
ellnet.de/fixed/mobile/fixed_mobile_convergence.pdf

Soft phone External links:

How to Install X Lite Soft Phone: 11 Steps (with Pictures)
www.wikihow.com/Install-X-Lite-Soft-Phone

7100 soft phone sip stack errors |ADTRAN Support …
supportforums.adtran.com/thread/1648

Speed dial External links:

Speed Dial | Cox Communications
www.cox.com/cbvm/call-settings/speed-dial.cox

Optimizer Speed Dial Crossbow Scope Mount by HHA S
www.hhasports.com/catalog/8/optimizer-speed-dial

Speed Dial 2 – New tab page for Google Chrome and Firefox
speeddial2.com

Telephony External links:

Wireless Networking & Telephony Solutions | EnGenius
www.engeniustech.com

Prepaid Mobile Telephony Services (MTS) Surcharge
www.boe.ca.gov/industry/prepaid_mts_surcharge.html

Telepresence External links:

What is telepresence? – Definition from WhatIs.com
whatis.techtarget.com/definition/telepresence

Telepresence Room Reservation – vnocservice.com
polycom.vnocservice.com

Revolve Robotics – Kubi Telepresence
www.revolverobotics.com

Unified communications External links:

Unified Communications – Cisco
www.cisco.com/c/en/us/products/unified-communications/index.html

OUC | Office of Unified Communications
ouc.dc.gov

Unified messaging External links:

AT&T Voicemail Viewer App | Digital Phone & Unified Messaging
www.att.com/esupport/vmviewer

AT&T Unified Messaging (SM)
www.um.att.com/webmail2.htm

Unified Messaging | Georgia Technology Authority
gta.georgia.gov/unified-messaging

Voice over IP External links:

TSI | Telecommunications & Voice Over IP | Eau Claire, WI
www.tsi-eauclaire.com

Introduction to Voice Over IP – YouTube
www.youtube.com/watch?v=2x3Ie6VZ_sg

Voice over IP (VoIP) troubleshooting | PingPlotter
www.pingplotter.com/manual/voiptroubleshooting.html

Web conferencing External links:

Web Conferencing – Search Web Conferencing
Ad · www.zapmetasearch.com/Web Conferencing

Web Conferencing – 10 Free Web Conferencing Tools
Ad · find.mail.com/Free Web/Conferencing

ReadyTalk Conferencing > Web Conferencing
cc.readytalk.com

Workflow management External links:

Real Estate Workflow Management – EQUATOR
corporate.equator.com/solutions/agents/agent-workstation

globaledit® | Online Creative Workflow Management …
www.globaledit.com

eSchoolView Workflow Management System
forms.eschoolview.com